Is international airfare included?
Our holidays are land only operated tours, which means that they begin and end in the country where the tour takes place. All international airfares to Lima or La Paz, can be booked by you. If you would like a quote on international airfare from our air department please let us know which trip you are interested in, your full name, your telephone number, your departure and return dates, and your departure/return city. Our air department can be reached by email at firstname.lastname@example.org, in local tour packages doesn’t include domestic flies; it is includes in global tour packages from / to Lima or La Paz.
Is it okay to go on this trip on my own?
We normally offer sharing services with other tourists, however if you want private tour package please let us know to arrange, obviously private tour is expensive than sharing service.
How do I go about paying for the tour?
Pay for your reservation on line using Paypal, “www.paypal.com”. You can pay either the total amount of your reservation or just make a deposit of 40% (minimum required). You can also choose to submit your credit card information along with the reservation form and send us by fax. If you pay 40%, you will have to pay the difference once you get to lodging or when you arrive to Peru or Bolivia, the first day.
Is it safe to travel in Peru and Bolivia considering the political situation there?
Yes, Peru and Bolivia are countries that are growing. One thing that you can be sure of in this business is the variety in weather that is generally experienced on an adventure tour. Considering fluctuations in altitude and climate changes during your trip. The only way to be sure that you are prepared for all types of weather is to bring a basic assortment of layered clothing. T-shirt, long-sleeved shirt, fleece, raincoat, trousers that zip-off into shorts, etc.
What do I have to bring to Peru and Bolivia?
You have to bring to Peru or Bolivia light clothes for tropical and cost weather, raincoat and jackets for the andes, repellent, sun block, trekking shoes; You will be responsible for carrying your own luggage so don’t make it too heavy! For hikes, such as the Inca Trail, you will have the opportunity to store your regular luggage in the hotel where you will be staying before and after the hike.
What is the electricity voltage in Peru?
It is 220 Volt. However some hotels offer dual outlets, 220-110 volts. If you are planning on taking a video camera, we suggest you take an extra set of charged batteries.
What is the age group like for this trip?
You will usually find a wide range of travelers on any of our trips. Group members tend to become great friends, not only because they share wonderful experiences together, but also because they share a similar philosophy about what adventure travel should be like. If you are concerned about age, your travel agent or Peru Agency sales representative would be happy to help you find a tour that suits your particular interests. Let us help you find a Great Adventure!
How do I get from the airport to the hotel when I get there?
In all tours we arrange arrival airport transfers. Transfer prices are included in your tour package. You will be welcome at the airport, by a bilingual member of our stuff.
When and where will I meet my group?
We have daily departures, so your adventure officially begins on Day 1 of your tour itinerary once you arrive to Lima or city where begin your trip. On arrival, there will be a note posted by your tour leader or Peru Agency representative at the airport exit door or at the bus terminal, whichever the case could be, and from then on you will be guided all the way by a professional bilingual guide. You or your group will generally have an orientation meeting in the hotel before setting off on the tour.
What visas and vaccinations do I need?
Please contact your travel agent, or the consulate of Peru in your country, to for the most up-to-date information regarding necessary visas for your tour. It is your responsibility to make sure that you have the correct travel documents for your trip. Vaccination requirements MUST BE CHECKED WITH A TRAVEL DOCTOR as only medical practitioners are able to advise on the area’s current situation and most up-to-date requirements for immunization. Anyway to come to Peru or Bolivia is not necessary vaccinations, if you go to Amazon, Manu, or Tambopata reserve you have to take vaccination for the yellow fever. Visa is not necessary to come to Peru or Bolivia.
What type of clothing is appropriate for the weather at that time of year?
One thing that you can be sure of in this business is the variety in weather that is generally experienced on an adventure tour. Considering fluctuations in altitude and climate changes during your trip, we always recommend one main strategy – LAYERS. The only way to be sure that you are prepared for all types of weather is to bring a basic assortment of layered clothing. T-shirt, long-sleeved shirt, fleece, raincoat, trousers that zip-off into shorts, etc. Your trip dossier will also provide some more suggestions on what kind of clothing you should bring for the particular adventure that you have chosen.
Are we allowed to bring children on the tour?
If you are traveling with your family, we take you as a private group in most instances except sharing a bus or a train. All children between 0 and 17 years old must be accompanied by an adult.
Can you make arrangements for me to stay longer if I want to?
As our tours are land only, you are free to come as early or stay as late as you like before or after your tour begin. We would be happy to make these arrangements for you. Our tailor-made department also has some great side trips that can be offered before or after your tour.
Can I join the tour late, or leave early?
Considering the nature of our small group adventure tours, it is extremely difficult logistically, if not impossible to join a tour after it has already started. If you wish to leave a tour early, that is your prerogative. However, you will be responsible for your own arrangements from the moment you decide to leave the tour. Please consult a Peru Agency representative before you make any decisions about joining a tour late or leaving a tour early.
POPULAR INKA TRAIL QUESTIONS
Are sleeping bags readily available to rent from Peruagency?
No, sleeping bag is personal article, however you can take to rent from PERU AGENCY.
Are mattresses provided by Peru Agency or do we have to bring our own?
Yes, we provide mattresses for all the tourists.
Would a light weight fleece be warm enough?
You must be prepared for all types of weather. Dressing in layers is the best way to go. When you are hiking in the mountains and at high altitude you can encounter high winds and very cold temperatures, as well as rain. You should bring a solid fleece and rainproof jacket, as well as a hat and mitts (or buy them in Cusco inexpensively). At night the temperature can drop to 0 Celsius and you can get cold because you are tired from hiking all day. Don’t forget that it can be very hot and sunny as well during the day so T-shirts and quick-dry trousers/shorts are also recommended!
Would there be a place at the hotel in Cusco or with PERU AGENCY that it could be safely stored until we return to Cusco?
You will only be bringing the most necessary items needed for your hike. Anything that you don’t need on the trail will be safely stored in the hotel’s luggage storage room in Cusco.
Is there purified water available to drink on the trail?
Water can be purchased day 1, morning, as boiled water with which to fill your water bottles will be provided every morning after breakfast. If you wish to add water purification tablets to the water you should bring those with you. Please note that we do not encourage buying water as it increases the amount of garbage to be taken off of the Trail.
Are there outhouses at the camp sites? What about showers?
There are some toilet facilities, depending on the campsite. Where there are no facilities there will be a toilet tent set up for temporary use. Showers can be rented on the third night but are often cold and crowded. Bowls of warm water are often provided to help you do a quick wash up in the morning and evening.
Is there something we should be doing to try to prepare for the altitude?
Everybody reacts differently to altitude. It is generally recommended to take it easy for the first few days at high altitude by the time you start the trail you should have more or less adapted. Peru Agency representative will have all kinds of helpful tips to help you out, but there isn’t much you can do ahead of time. Perhaps if you are concerned, you might speak with your travel doctor about the possibility of bringing Diamox with you. However, most people do not require the use of prescription drugs on the Inca Trail. The highest altitude you will reach on the trail will be the pass at 4200 meters and you will sleep at approximately 3200 meters for one or two nights.
How much should I tip the guide and crew?
Our staffs try hard to please and tips are greatly appreciated. In fairness to all and to make your trail most enjoyable, tips are collected at the end of the voyage and distributed among the crew members and the guide. Although we leave tip amounts to your discretion, in the past many passengers have asked for a recommended amount.
Are there medical facilities?
There is a basic first aid kit onboard for minor ailments, however the guide is not equipped to handle serious medical conditions, and passengers are advised to obtain medical insurance that covers medical evacuation.
Are children permitted on Inca Trail?
No children under 10 years of age are permitted. Children between 10 and 17 years old are permitted, however they must be accompanied by an adult at a ratio of one adult per child. All reservations with respect to children are subject to review and approval by PERU AGENCY tours.
- 2005 – How we began
In 2005 we began a dream in Cusco, aiming to show the world the cultural, archaeological, and natural richness of our region through a personalised service, creating unique experiences. Since then we have grown and little by little gained recognition in the Peruvian market as a responsible and creative operator.
- 2007 – Growth
In 2007 we began to expand our operations towards neighbouring regions. Impressed by the great cultural, archaeological and natural richness of our neighbouring countries, we began marketing not only our services in Peru but also in other regions, always maintaining our standards of quality and personalised customer service.
- 2010 – Expansion
We are recognised operators of conventional, mystical esoteric, and ecological tourism, creating unique experiences in each destination. Our services are tailor-made for the tourist and designed to minimise any negative impact on the environment. We have developed a new form of tourism; we have involved our brothers from the Andean communities in the delivery of the service to the tourist, minimising the negative impact on the environment, whilst also generating a responsible community rural tourism that allows our brothers to improve their income and us to value and understand our culture in greater depth.
- 2012 – We strengthen and become authorised operators for the Inca Trail network
We are authorised by SERNANP to operate the Inca Trail route and all alternative routes such as Lares, Salkantay, Ausangate, Huchuy Qosqo, Choquequirao, etc. We maintain the same level of quality and personalised service on all routes.
- 2015 –New options in tourism
We are developing new and innovative adventure routes involving the participation of Andean communities to create a more complete and sustainable form of tourism. By tailoring our services more and more, we are able to offer an ever-greater range of services to the tourist, offering programs of a spiritual nature such as Ayahuasca or San Pedro retreats, rural tourism, conventional tourism, and combining all types of tourism including gastronomic tourism.
Our market continues to grow and we sell our services all over the world.
We have been awarded CALTUR level 2 certification of quality by the Peruvian Ministry of Tourism.
- 2016 – 2017 International accreditations
After more than 10 years’ experience, we sought to accredit our services in order to guarantee the growth and sustainability of our company, and also its competitiveness in the market.
We have been awarded the AENOR international quality certification, and the CALTUR gold level quality certification by the Peruvian Ministry of Tourism, and have an international accreditation for corporate social responsibility from TOURCERT – Germany.
- 2018 – 2019 ISO international certifications, direct operation in Bolivia as Bolivia Travel.
We are currently in the process of implementing the ISO 9001 and ISO 14001 version 2015 certifications for quality and environment respectively.
We have reassessed our vision and mission and have decided to implement more aggressive environmental and corporate social responsibility policies with the high Andean communities of Peru.
Thanks to the constant enquiries of our clients about our neighbouring country, Bolivia, we have started our own operations there as Bolivia Travel.
We have a multidisciplinary team of passionate and innovative experts who work together to plan and implement the development of the company, as well as the day to day services that we provide to individuals and companies that trust in us.
At Peru Agency we have an organizational culture based on diversity, participation and teamwork, encouraging innovation at all times, and enjoying a work environment in accordance with the current trends of the company.
At Peru Agency we foster the talent of our workers through a solid working environment and an inclusive, horizontal structure where everyone has opportunities.
Welcome to our travel tips page. Here you will find plenty of useful information to help you prepare before starting your trip.
01 January New Year
Maundy Thursday and Good Friday (March or April)
Holy Week (movable date)
01 May Labour Day
29 June St Peter and St Paul´s Day
28 and 29 July Independence Day
30 August St Rosa of Lima´s Day
08 October Battle of Angamos
01 November All Saints Day
08 December Day of the Immaculate Conception
25 December Christmas
18 January Anniversary of Lima
1st Saturday in February National Pisco Sour Day
1st Sunday in February National Pachamanca Day
14 February St Valentine´s Day
20 February Traditional Natural Drinks Day
08 March International Women´s Day
2nd Sunday in May Mother’s Day
30 May National Potato Day
01 June International Milk Day
28 June Ceviche Day
3rd Sunday in June Father´s Day
24 June Inti Raymi – Sun Festival
3rd Sunday in July “Pollo a la Brasa” (spit roast chicken) Day
4th Sunday in July National Pisco Day
4th Friday in August National Peruvian Coffee Day
2nd Friday in October National Guinea Pig Day
2nd Friday in October World Egg Day
16 October World Bread Day
3rd Saturday in October Anticucho Day
31 October Day of the Creole Song
The days celebrating foods mentioned above have been highlighted for their nutritional value and/or tradition.
Come prepared for the season and climate
Peru has a privileged position and visitors will notice that our country is divided into three geographical regions: coast, highlands and jungle.
The coast has a warmer climate in the north and is a little colder in the centre and the south. It almost never rains except in the north in the summer months, and the central coast (Lima) and southern coast (Arequipa) have a heavy sea mist.
In the mountainous Andean regions the climate is cold and dry, with more intense rain.
The jungle regions have a tropical, hot and very humid climate with strong rains which increase in the summer months.
The climate varies according to season and region:
Summer: 22 December to 21 March.
Autumn: 22 March to 21 June.
Winter: 22 June to 22 September.
Spring: 23 September to 21 December.
Depending on the place or places you are going to visit we recommend packing different types of clothes as you will find a different climate wherever you go.
Coast: From January to December in the cities of Lima, Ica and Nazca it is advisable to take light clothing, maybe sports clothes, preferably cotton, and sandals, trainers, and swimming costume. However, you should keep in mind that from April to November the temperature drops and the humidity is high, requiring warm clothes and closed shoes.
Highlands: In cities like Cusco, Arequipa and Puno you will need light clothes during the day and warm clothes such as coats and jackets at night. If you visit these places between November and April you should take thermal layers and waterproofs because sudden rain is highly likely.
Jungle: If you visit cities like Puerto Maldonado or Iquitos it is advisable to take light clothing in light colours. It is important to take long-sleeved shirts or t-shirts and long trousers to avoid mosquito bites. Don’t forget to take boots for walking in the jungle, mosquito repellent and a waterproof jacket in case of storms.
Regardless of the season you choose to travel to Peru, and which region you choose to visit, you will need to bring warm clothes, comfortable trousers, walking shoes, a good sun screen and a hat (for the sun and the cold).
If you are going to do day hikes it is advisable to take a cap or sunhat and clothes appropriate for the season and region where you will be walking. It is also important to take an umbrella and waterproof jacket, especially in the highlands like Cusco and Puno where there are often strong winds in the afternoons.
If you are going to trek for more than just a day you should choose carefully what to take so as not to carry unnecessary weight which would be uncomfortable during your walk. Take only what your guide recommends. Besides a good sleeping bag, you will need hiking boots and a waterproof jacket, especially in the highlands. Remember to drink lots of liquid during the hikes, making sure that it is sterilised.
For adventure tourism
If you are going to go canoeing it is essential to bring more than one complete change of clothes, good sunglasses to avoid the reflection of the sun on the water, and everything must be securely attached to your person so that you do not need to hold anything with your hands. You should pay close attention to the briefing before your excursion.
If you are going to go on other excursions such as mountain biking, quad bikes or motorbikes, it is important to take good sunglasses to protect you from the sun, wind and dust. Other equipment like helmets and protective clothing are the responsibility of the agency.
What to pack
Long waterproof trousers
Light long-sleeved t-shirts
Jacket and windbreaker
Sun hat and warm hat
Waterproof jacket or umbrella
Medicines and other personal items
Don’t worry if you forget something, you can buy anything you need in Peru.
The official language of Peru is Spanish. In Andean or Amazonian areas Quechua, Aymara and other indigenous languages are also spoken.
The official currency of Peru is the Nuevo Sol, you can find coins of 5, 10, 20 and 50 centavos, coins of 1, 2 and 5 soles and notes of 10, 20, 50, 100 and 200 soles.
You can change money at banks and money exchanges, the exchange rate varies, check the rate at banks or in the daily papers.
If you are outside of Lima, Peru has a wide banking network with branches in all cities. Their normal opening hours are 09.00 to 18.00 Monday to Friday and Saturdays until midday.
We recommend you take only authorised taxis, the price should be agreed before getting into the vehicle.
You can ask your hotel to call a safe taxi.
Electric current in Peru
The electricity in Peru is 220 volts and 60 hertz (cycles per second). If you want to connect devices of 110 volts in Peru you will need to buy an adaptor or transformer, although most 4 and 5 star hotels will have this transformer.
Electric sockets in Peru: Peru has three types of socket, the universal type of two round pins, those with two flat pins and those with three pins, two flat and one round.
In Peru there is no established amount to leave as a tip for services, it varies according to the satisfaction of the client, however 10% would be considered adequate.
Don’t carry large quantities of cash nor valuable objects.
Never leave your belongings far from you or out of sight
Don’t use unauthorised taxis
Don’t change money in the street or with informal money exchangers
Don’t trust anyone pretending to be a guide or assistant, ask to see their identification.
Tourist Assistance and Information Peru is a service provided by the Peruvian state and offers tourists complete information about attractions, destinations, journey times, routes and the registered companies that provide these services. They can also offer assistance in case of any problem during your stay in Peru. They offer assistance in Spanish and English.
We recommend you eat in restaurants, not in the street, to avoid any stomach problems.
Peruvian food is very varied, as much on the coast as in the highlands or jungle. We recommend you ask what each dish contains as some dishes are seasoned or spicy.
Among our more well-known dishes are ceviche, stuffed chili pepper, roast guinea pig, fried guinea pig, “menestron” (beef soup), and beef stir fry.
If you are vegetarian, Peru has restaurants specialising in vegetarian food prepared with national and international products.
Peruvian food is one of the most varied in the world, considered by many experts as among the best in the world. We recommend trying typical food in each region to experience all of these Peruvian flavours.
It is recommended to rest immediately after arrival to avoid altitude sickness and to drink coca leaf tea, especially when you travel to cities in the highlands like Cusco, Puno, Cajamarca, among others.
Do not eat too much, since at high altitude digestion is slower.
It will also help to not exert yourself too much and make sure you get enough sleep.
Drink plenty of liquids, above all in high altitude areas, preferably bottled water.
When you buy artisanal products, remember that you are helping the local economy and it is a great support to the artisans.
Making phone calls from your room will be expensive, we recommend buying international phone cards to call your country for less, or use local call centres.
We recommend that before leaving home you send yourself an email with all your important information such as passport number, phone numbers, insurance details, etc, so that in case of loss or robbery you have an easy way of recovering the necessary information.
Don’t take services below the regular prices.
Investigate and plan an itinerary for your trip according to your requirements, in this way making best use of your time and allowing you to enjoy more of our marvellous Peru.
Altitude sickness or “soroche” is caused by being in places located at a high altitude, generally occurs above 2,400 metres, and can lead to pulmonary oedema and other illnesses.
Altitude sickness does not affect people travelling by aeroplane because the plane is pressurised to 8,000 feet altitude (2,440 m)
Chronic altitude sickness can occur only after being at altitude for a long time. Frequently people can confuse altitude sickness with dehydration since a loss of water in the lungs can cause them to feel unwell and they attribute it to the altitude.
People who go up quickly to altitudes of more than 2,500m can suffer from altitude sickness. In Peru this includes the cities of Cusco (3,326m) and Puno (3,820m). People who have suffered from altitude sickness in the past are prone to experience it again in the future and the risk increases if you ascend very quickly and exert yourself physically.
Symptoms include headache, nausea, vomiting, dizziness, insomnia, loss of appetite, etc, in some severe cases, and can be complicated by fluid on the lungs (pulmonary oedema). If the symptoms persist for more than 24 hours it is advisable to descend at least 500m in altitude.
To avoid altitude sickness it is advisable to spend two or more nights for each 1000m. Alternatively you could ask your doctor to prescribe you something that could help. Secondary effects of altitude sickness include increased urination, numbness of the body, tingling, short-sightedness, temporary impotence, etc.
When you travel to high altitude cities it is important to avoid physical exertion, eat light food and avoid alcoholic drinks. Altitude sickness should be taken seriously as it could be life-threatening when severe.
Cusco “Boleto Turístico” (Tourist Ticket):
The ticket costs s/130, half price for students, and is valid for 10 days. It allows you to enter 15 touristic sites such as Sacsayhuaman, Qenko, Puca Pucara and Tambo Machay, which you can visit from the city. It includes Pisac, Ollantaytambo and Chinchero, which can be visited as part of an excursion to the Sacred Valley of the Incas. It also includes other places in Cusco such as the Religious Art Museum, San Blas Church and the Regional History Museum.
Entry to Moray is included in the complete ticket which may be needed for cycling excursions.
The Boleto Turistico is sold at all sites and can be bought on entry during your excursion.
Note: This ticket does not include entry to Koricancha (s/10) nor the Cathedral (s/25)
Alternatively you could buy a partial ticket costing s/70, which allows you to visit four archaeological sites, in case you didn’t want to visit the Sacred Valley of the Incas.
Or you could buy a ticket that is only for the Sacred Valley of the Incas.
The partial ticket has no student discount, students pay the full price of s/70.
There is a great variety of Peruvian handicrafts to choose from, such as alpaca jumpers, carpets, indigenous masks, colourful weavings, and silver jewellery. You will find many shops and galleries selling these crafts in the city and also in the surrounding area in places such as Pisac, which is famous for its handicrafts market.
Recommended places to eat
We can always recommend good places to eat, based on recommendations from our clients.
Since you are at high altitude in Cusco it is advisable that your first few meals be very light, perhaps a vegetable soup, and that you avoid alcohol. You should rest for at least two hours after arriving otherwise you will feel the effects of the altitude. It’s good to drink a coca leaf tea on arrival and have a camomile tea with your meals.
Looking after your health
It is highly recommended that foreign visitors have complete medical insurance and be prepared for any medical costs they may incur during their trip.
Note: If you are going to travel to areas of the jungle such as Puerto Maldonado, you should be vaccinated against yellow fever.
We suggest you contact the Peruvian embassy in your country to check if you need a visa and obtain all necessary documentation.
The currency in Peru is the Nuevo Sol (s/.) and has the following denominations: notes of s/.200, 100, 50, 20 and 10, and coins of s/.5, 2, 1, 0.50, 0.20, 0.10, 0.05 and 0.01.
Note: American dollars are accepted in many touristic places, however, it is advisable to always have local currency in small denominations.
Only a few money exchanges in Lima and Cusco will change anything other than American dollars. American dollars, however, can be exchanged in all money exchanges, banks, hotels, etc (torn or damaged notes will generally not be accepted).
It is not advisable to change money with informal money exchangers.
Credit and Debit Cards
All credit cards are accepted, Visa and Mastercard being the most common.
ATMs are also a quick and easy way of getting money.
Banks will exchange travellers cheques, to avoid any additional charges the cheques should be in American dollars.
Banks are open Monday to Friday from 09.00 to 18.00, and Saturday from 09.00 to 13.00.
You should wear light clothing in summer and warmer clothing at higher altitudes, especially at night.
It is advisable to take a rain jacket in rainy season, particularly in the Andes and in the Amazon.
The dialing code to call Peru is 51, to call Cusco dial 84.
You can buy phone cards in shops and supermarkets.
Mobile phones: Many international phone companies have special roaming rates. You can also hire mobile phones in Lima and in the main Peruvian cities.
You can connect to the internet in public internet cabins and internet cafes. Many public places such as restaurants and hotels also offer internet access.
There are post offices in most towns. However, facilities for sending postcards are limited and tend to take a long time to arrive.
LAN currently has the greatest number of domestic flights, covering routes between cities such as Lima, Cusco, Arequipa, Juliaca, Puerto Maldonado, Iquitos, Tumbes and Piura among others.
There are other airlines operating routes between Lima and Cusco such as Avianca, Lc Peru, Star Peru and Peruvian Airlines.
You have a great variety of options to find the best offer, if you have any questions we can help you. With an electronic ticket you can receive your ticket directly at the airport.
We can help you with flight reservations, however it is important to mention that domestic flights are often cheaper when bought together with an international flight and will also give you security in case of any delay as the airline will be responsible for your onward connection.
The airport tax is included in the ticket price, with the exception of Puerto Maldonado and Juliaca airports.
The company Perurail covers the routes between Cusco-Puno and Cusco-Machu Picchu.
The company Inca Rail covers the route Cusco-Machu Picchu
The Central Andean Railway offers a touristic service twice a month between Lima and Huancayo, this route is the second highest railway in the world.
The Panamerican highway runs along the Peruvian coast and has a number of intersections with routes to the highlands. Not all of the roads in mountainous areas are paved and in good condition and in the rainy season landslides are frequent.
There are organisations that produce maps with travel guides.
The minimum age to drive is 18.
This is an economical way to travel. There are numerous companies, the largest being Cruz del Sur, Ormeño, Oltursa, among others, where you will find a price, level of service and timetable to suit you.
It is advisable to take only authorised taxis, in Lima easily recognisable by their yellow colour. Taxis don’t have a meter to calculate the fare, you must agree the price beforehand.
There are companies offering a safe taxi service, which you can call. The fares will be higher at night and on bank holidays.
Peruvian food is world famous and Peru has a great variety of high quality products. Many hotels offer a la carte dishes and buffet lunches and dinners.
Among the specialities of Peruvian cuisine are:
Ceviche (raw marinated fish), lomo saltado (stir fried beef), rocoto relleno (stuffed chili pepper), shrimp soup, and deserts such as mazamorra morada (made from purple corn), suspiro limeño, etc. Our national drink is Pisco sour and other drinks made from Pisco such as Chilcano.
A service charge of 10% is already included in your bill. It is recommended to leave between 5% and 10% tip depending on your satisfaction.
Occasionally you may come across demonstrations in the streets which can sometimes turn violent. We advise you to avoid these areas.
Laws in Peru
Drugs: Drug trafficking is a serious crime in Peru and narcotraffickers face long jail sentences.
Exporting art or stuffed animals is prohibited.
Sexual exploitation of children and minors (under 18 years of age) is punishable by up to 25 years in jail
We provide appropriate advice with the purpose of organising a tailor made program that meets the needs of your trip. The following are the channels of communication through which you will receive immediate attention:
Whatsapp y Mobile phone: 943 852958
We can suggest a suitable itinerary according to the length of your stay, the places you want to visit and the kind of activities you want to do.
Company Name: Kondor Group EIRL
Trading Name: Peru Agency
Address in Peru: Calle Sacsayhuaman H-7
General Manager: Hermila Durand Farfán
How to book with Peru Agency:
Get in touch and let us know what kind of trip you are interested in, how much time you have, how many people, children and adults, approximate dates and anything else you think important.
With all this information we will draft the most fitting itinerary (or various options) and send it to you. We can then discuss any suggestions or answer any questions you have.
Make sure that the final itinerary includes everything you want it to and before you make the payment we will send you confirmation of all services (hotels, tours, entrance fees, train tickets, flights, etc).
Once your itinerary has been decided, you will need to pay using one of the options below and send us a scanned copy of the receipt. We will then send you a voucher for the services with full information detailed: names and surnames of participants, dates of travel, bus, train and flight timings, full itinerary of the trip with timings of the tours and also our information; address, 24-hour phone numbers and email.
If required we can send you a virtual receipt for the payment, otherwise we will give it to you on arrival
Methods of payment:
For your security, we have different methods of payment available:
- PayPal. We have been affiliated with PayPal for 11 years.
- Bank transfer.
Banco de Crédito del Perú
Currency: US Dollars
SWIFT Code: BCPLPEPL
Inter-bank Code: 00219413146483115695
Name: Kondor Group E.I.R.L.
- Western Unión and/or MoneyGram transfer
Security and Privacy:
Whenever you use the services of Peru Agency www.peruagency.com, you are automatically using our security system. All your transactions are protected with SSL technology and security privacy standards (PCT). You are also protected by the privacy policies of www.peruagency.com
Arriving at my destination:
If you have booked an airport pick up to start your itinerary with us, your first contact with our representatives will be with the driver who collects you. He will be responsible for giving you complete information about your stay and will give you your tickets. Feel free to ask him any any questions you may have. If you have hired services that do not include an airport pick up we will make contact with you at your hotel before your itinerary with us starts, or if you are not in the city, by phone or email, so that we can give you details about your pick up time and you can be ready for when we arrive.
Changes and Cancellations:
In both cases penalties will apply, some vary by percentage depending how much notice is given, in other cases the booking policy of the services do not allow changes nor cancellations and the full 100% of the cost must be charged.
If you are not sure of the dates of your trip, it’s better to check these penalties in advance.
It is important to keep in mind that if you are late for the start of your excursion there is a possibility that you could miss the tour and not be reimbursed any of the money you have paid for it. Remember to always wait in the hotel lobby at the time indicated. However, we will always suggest catching up with the group if it is at all possible, in which case there may be an extra charge, depending on the distance you need to travel.
Check in at the Hotel:
On some occasions you will need to arrive at the hotel before the official check in time, or leave later than the check out time. If this is the case, you should check with us in advance so that we can consult with the hotel to check their availability and any additional charge.
We, Peru Agency, are a wholesale operator of adventure, mystical, rural community and cultural tourism with more than 11 years’ experience in the market.
As a team we are always focused on the client’s needs, developing strategies to find satisfactory solutions and always setting ourselves new objectives, because we are convinced that however good a service is, we can always improve it.
Our competitive advantages: Tailor made programs, fast response to requests for quotes or bookings, flexible itineraries, constant monitoring of our own services, 24 hour attention in sales and operations via mobile phone, Skype and/or WhatsApp.
TERMS AND CONDITIONS
- Rates in American Dollars (US$)
- Rates subject to change without prior notice.
- Rates don´t apply for special dates *
- Rates for children apply under 8 years old.
- In order to improve the service, may change the order of the tours.
- The programs has been quoted in the cheapest room category of the hotels. For higher categories, consult your sales executive.
- The check-in and checkout schedules are set by each hotel. Usually, the rooms are available for entry between 12:00 m. and 3:00 p.m. and departure must be before 12:00 p.m. Subsequent departures may mean additional charges. it is important to follow the recommendations of the attendant who accompanies them at the time of check in at the hotel and / or ask at the hotel the respective schedules in case it´s not published in reception.
- The requirements of double rooms (double or twin), triple rooms, extra beds, cots are subject to confirmation.
- The triple rooms in some destinations and hotels are composed of 2 double beds, which means sharing these beds.
- The tourists are obliged to conduct themselves respecting the rights of the people, the environment, the cultural and natural heritage of the nation, as well as the multi-ethnic conditions of Peruvian.
Some services increase during holidays and special dates, contact us and ask about it:
|Holly week||Apr. 06 -12||All Perú|
|Inti Raymi||June 22 – 27||Cusco|
|Chachapoyas anniversary party||July 22-27||Chachapoyas|
|Peru National Holidays||July 27 to 30||All Perú|
|End of the years Partys||Dec. 30 – Jan 02||All Perú|
SERVICES NOT INCLUDED
The passenger is responsible for obtaining passports, visas, travel insurance, payment of excess baggage, personal requests such as extra drinks, laundry service, communication (calls, faxes, emails, etc.), national and international airport departure taxes, gratuities, or other services and fees not specified in the itinerary
Some services may be interrupted or cancelled due to climate conditions; force majeure reasons; acts of nature, strikes, etc.; or others beyond the control of the hotels, airlines, other suppliers or PERU AGENCY or its associates. No reimbursements will be made as a result; of such interruptions or cancellations that escape our control.
We recommend passengers to get trip cancellation, travel repatriation and international medical insurances to cover any inconveniences that may arise during the trip. We also urge them to check with their doctor to update vaccines and review medical concerns regarding international travel.
Prices of air tickets are subject to change without previous notice until their final issuance. Flight schedules are subject to change by the airline companies up until the day of the flight. Additional restrictions, limitations, penalties and/or specific conditions may be placed by the airlines.
CANCELLATIONS AND REEMBURSEMENTS
Notifications of cancellations and requests for reimbursements should be made in writing including all related information, and will receive immediate attention from us.
PERU AGENCY recommends that all of the guests arrive to Peru with their own travel insurance, and that it covers for lost luggage.
PERU AGENCY cannot be held responsible for:
* Baggage lost or delayed during international or domestic flights.
*Lost carry-on items, handbags, or personal articles.
*Items forgotten by guests at hotels, vehicles or venues, or during tours.
We recommend our guests not to include any valuable items in their checked baggage during land transfers.
FORMS OF PAYMENT (for Groups and FIT´s)
- Wire transfers:
All wire transfers costs have to be paid by the sender and must have the PERU AGENCY tour number(s), on their reference code field. Additionally, we need a copy of the payment confirmation issued by the bank via fax or e -mail, with the following information added to it:
Lima, PERU BANCO DE CREDITO DEL PERU – MIRAFLORES AGENCY
Avenida Larco # 611 MIRAFLORES, LIMA 18 PERU
Teléfono (511) – 4441717.
ACCOUNT NUMBER: 194-31464975-1-01. ACCOUNT NAME: PERU ON ROAD E.I.R.L. SWIFT: BCPLPEPL
Date of Travel
The above information is key to the accurate processing of payments.
- Credit Cards:
Credit or debit card: Via Visa net (NIUBIZ) 5% additional + Cardholder’s identity document; 7% additional for PayPal payments, no additional document is required).
Please read these terms and conditions of use carefully before using or obtaining any materials, information or services through this site.
Kondor Group E.I.R.L. offers access to and use of our website www.peruagency.com to you subject to your acceptance of these “Terms and conditions”. By accessing, using or obtaining any content, data, materials, information, products or services through our site, you agree to observe these Terms. If you do not accept all of these Terms, then please Contact Us.
- Ownership.- We, along with other sites we developed, own and have copyrights on our site and all of its contents. You will not copy, reproduce, republish, upload, post, transmit, distribute, sell, transfer or modify any of the content, data, information or materials found on our site, but you may download, display and print one (1) copy of the materials presented on our site on a single computer for your personal, non-commercial use. Trademarks, logos and service marks displayed on our site (“Marks”) are ours as well as our pictures. Your use of and access to our site do not grant you any license or right to use any of the Marks. You will not use any robot, spider, other automatic device, or manual process to monitor materials available through our site.
- Use of Site.- You may only use our site if you are at least 18 years of age and can enter into binding contracts (our site is not available for use by minors). You are responsible for maintaining the secrecy of your passwords, login and account information. You will be financially accountable for all uses of our site by you and anyone using your password and login information. You may only use our site to make legitimate reservations or purchases. You may not use our site: to make any false, fraudulent or speculative reservation or any reservation in anticipation of demand; to post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law; or for any other purpose that is unlawful or prohibited by these Terms. We may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of our site. We will use our reasonable commercial efforts to keep our site available on a 24-hours/7-days-a- week basis, subject to necessary scheduled downtime for maintenance, unscheduled maintenance and system outages. Your access to our site may not be uninterrupted or available at all times. You will not use any device, software or routine that interferes or attempts to interfere with the normal operation of our site or take any action that imposes an unreasonable load on our computer equipment. Kondor Group E.I.R.L. will not charge a service fee if you decide to purchase, book or reserve travel related services or accommodations through our site.
- Links.- Our site may contain links to other sites that we do not operate or control. We are not responsible for these other sites. We provide these links for your reference and convenience. We do not endorse the contents of these other sites. These links are not an indication of our association with the owners or operators of any of these other sites. You are free to access these other sites, but you do so at your own risk. You agree not to create a link from any Web site, including any site controlled by you, to our site.
- Indemnification.- You will defend and indemnify us each of our officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, brought by you or on your behalf in excess of the liability described above or by third parties as a result of your breach of these Terms or the documents made part of these Terms by reference, your violation of any law or the rights of a third party or your use of our site.
- General.- The headings in these Terms are for your convenience and reference. These headings do not limit or affect these Terms. Your acceptance of these Terms and use of our site do not create a joint venture, partnership, employment or agency relationship with us. You may not assign, delegate or transfer your rights or obligations under these Terms. We may modify these Terms, at any time, by posting conspicuous notice on our site at least thirty (30) days before any modification becomes effective. Your continued use of our site, following the posting of conspicuous notice of any modification, will be subject the Terms in effect at the time of your use. You will review these Terms periodically. Your continued use of our site, following the posting of conspicuous notice of any modification, will be your acceptance of the modified Terms. Except as described in the preceding sentences, you and we can only modify these Terms in a written document signed or otherwise accepted by you and by us. Other terms and conditions may apply to your reservations, bookings and purchases of travel services through our site and to your use of other portions of our site. You will observe these other terms and conditions. If we fail to act with respect to your reach or anyone else’s breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. If a court finds any of these Terms to be unenforceable or invalid, that Term will be enforced to the fullest extent permitted by applicable law and the other Terms will remain valid and enforceable. These Terms, together with those items made a part of these terms by reference, make up the entire agreement between us relating to your use of our site, and replaces any prior understandings or agreements (whether oral or written) regarding your use of our site. The laws of the Peru, without regard to its conflict of laws rules, will govern these terms and conditions, as well as your and our observance of them. If you take any legal action relating to your use of our site or these Terms, you agree to file such action only in the state and federal courts located in Peru. In any such action or any action we may initiate, the prevailing party will be entitled to recover all legal expenses incurred in connection with the action, including but not limited to costs, both taxable and non-taxable, and reasonable attorneys’ fees. Associated Press Copyright Notice Associated Press text, photo, graphic, audio and/or video material shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. Neither these AP materials nor any portion thereof may be stored in a computer except for personal and non-commercial use. AP will not be held liable in any way to the User or to any third party or to any other person who may receive information in the Service or to any other person whatsoever, for any delays, inaccuracies, errors or omissions there from or in the transmission or delivery of all or any part thereof or for any damages arising from any of the foreing or occasioned thereby. Corporate, governmental and institutional Users may use portions of the Service for internal printed communications and memoranda. Any further discussion needed regarding refunds, please contact Kondor Group E.I.R.L. Customer Service at email@example.com.
We will not collect personally identifiable information like your name, e-mail and mailing address and telephone number (“Personal Information”) without your knowledge and permission; we will not disclose your Personal Information to third parties unless you have authorized us to do so; we will allow you to view, correct or remove your Personal Information and other information associated with your registration as a user of our site; and we will take reasonable steps to protect the security of the Personal Information we collect from you.
The remainder of this policy describes our information handling practices in detail.
When You Are Just Visiting Us
You can always visit our site without revealing who you are or providing any Personal Information. When you visit our site or visit our site through one of our partner’s sites, we do collect usage information (“session data”), but it is anonymous and is not linked to you as an individual. We use session data to better understand things like how our site is navigated, how many visitors arrive at specific pages, the length and frequency of stays at our site, the variety of searches of our site’s database, the types of browsers and computer operating systems used by our visitors and the Internet Protocol addresses from which our visitors connect to our site. We use this information to improve our site content and ease of use.
When You Decide To Register With Us
If you decide to register with us, we will collect Personal Information about you that you voluntarily share with us. We collect Personal Information that is necessary for us to provide you with the services offered on our site. As mentioned, this Personal Information includes things like your name, e-mail and mailing address and telephone number.
You may decide to share other information (“Other Information”) with us about yourself. If you share Other Information with us, we will use it to tailor your experience at our site to your interests and make more appropriate travel recommendations to you.
Online Surveys and Contests
We value your comments and opinions. From time to time, we will invite you, as a registered user of our site, to participate in online surveys, but the choice will be yours. Each time you purchase, book or reserve travel services or accommodations through our site our Traveler Advocate will ask for your feedback on your experience. Your participation in these surveys is on an anonymous basis, unless we tell you up-front otherwise. We may offer you the chance to win a variety of travel related prizes by sponsoring contests. You choose to participate in these contests or not. If you choose to participate in these contests, you will share certain of your Personal Information with us, like your full name, e-mail address and mailing address.
When You Purchase, Book Or Reserve Travel Services or Accommodations Through Our Site
If you register with us, you will be able to book, reserve or purchase travel services or accommodations through our site. To do so, you must provide payment information to us – for example, your credit card specifics like card number, expiration date, cardholder name and billing address. This information is for Paypal www.paypal.com, one of the most important and safe payment operators of the world. We don’t have access to this information.
Kondor Group E.I.R.L. Care Alerts
If you reserve or purchase travel services or accommodations through our site, you will have the option to receive last minute updates about your travel arrangements.
How We Protect Your Information
We are committed to safeguarding your information. For that reason we employ a staff of security technology professionals and utilize a full range of the best security technology available. Specifically, your information is secured from unauthorized access from the Internet through market leading firewall technology. We also protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology known as Secure Socket Layer (SSL). Depending on your browser, this SSL will have encryption keys of up to 128 bits. To ensure that we fulfill our commitment to safeguard your information, we continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet at all times.
Our site provides links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.
If you have any questions or concerns about this policy or our information handling practices, you may contact our Chief Privacy Officer at firstname.lastname@example.org. We will attempt to respond to your questions or concerns within five (5) business days after we receive them.