Cusco & Machu Picchu Tours 3 Days

New Policies of Customer Service
We reinvented ourselves to look after you!

1. All transfers to and from the airport or station are still operated as a private service.
2. We have reassessed the capacity of all our group services (SIC – shared), we now take up to 8 people in vehicles that have the capacity for 15, thus minimizing close contact between tourists whilst also improving the service and offering a more personalized experience.
3. In Machu Picchu, we are keeping our policy of private guides. Our guides are trained to seek adequate spaces when guiding the group.
4. Our guides, support staff, and drivers have been trained to maintain an adequate distance from other groups of tourists during visits to attractions.
5. Guides, support staff, and drivers will use masks at all times during any service provided to tourists.
6. All our vehicles have alcohol gel on board and tourists are required to use it before getting in and out of the vehicle.
7. All our vehicles carry an oxygen tank, in case of emergency.
8. We request that our clients also use a mask during the excursions; help us to look after those who are looking after you.
9. At the end of each service, vehicles and equipment will be thoroughly washed and disinfected.
10. We have restructured our services, offering more outdoor experiences and minimizing wherever possible visits to enclosed spaces.
11. We have agreed with strict protocols of cleaning and disinfection of equipment, surfaces and staff with all our providers of accommodation and catering, such as hotels, lodges, and restaurants, among others. Staff will use gloves and masks, anyone handling food will also wear a hat.
12. We look after you from start to finish; from the moment you contact us, providing you with current, reliable, trustworthy information about attractions to visit, accommodation, food, climate, appropriate health protocols in each destination, etc; during the booking process we offer secure payment options and very competitive rates, we believe that we offer the best value for money; and from the start of your trip, in an airport, station or wherever you begin your experience, until your departure, there is a travel specialist to look after you, your health, and in the event of an emergency can get in touch with your loved ones back home; it’s, therefore, important you provide us with a contact number in your country of origin.
13. We are applying all of the above measures. If there is anything further you would like us to do, please feel free to ask when you reserve, we would be happy to accommodate any request you have.