OUR RATES are quoted in American Dollars (US$) and are subject to change without notice. They are per person based on a double room with minimum 2 persons when the service is a group or shared service. Don’t forget to check any extra charges if you are a single traveller. Our rates do not include charges for payment by credit card; if you wish to pay by credit card, please consult our fees.

The itineraries are carefully planned, however changes to the order of activities or specified route may be necessary for operational reasons, climatic conditions, political situation or any other eventuality. These cases are rare.

Services not included
The passenger is responsible for all administrative processes such as: obtaining or renewing passports, visas, travel insurance, payment of excess baggage, drinks, laundry service, communication (calls, faxes, emails, etc), domestic and international airport taxes, tips, or any other services and fees not specified in the itinerary.

Services not used
Some services may be interrupted or cancelled due to weather conditions, force majeure such as natural disasters, social unrest, strikes, etc, or other events beyond the control of the hotels, airlines other suppliers or PERU AGENCY. No refund can be given for such interruptions or cancellations that are out of our control. PERU AGENCY will assist the passenger in every moment and modify the itinerary to their benefit, whilst providing constant assistance.

Exemption frpm the Hotel sales tax for non residents
Foreign visitors (not resident in Peru) are exempt from the 18% IGV (“Impuesto General a las Ventas” or general sales tax) on accommodation and meals in hotels. Our quotes already take this into account.
The only documents valid to receive the discount are your PASSPORT + ANDEAN IMMIGRATION CARD, which should show the entry stamp into Peru with a date no more than 60 days before the date of entry into the hotel and during your stay in the hotel.

We recommend that passengers buy insurance against cancellation of the trip, repatriation and international medical insurance to cover any problem that may occur during the trip. We also suggest consulting your doctor and seeking advice about vaccinations and checking any medical condition when embarking on international trips.

Flight tickets
Full payment must be received in order to issue tickets. Fares are subject to availability and the final price can only be guaranteed with the purchase of the ticket. Refunds, permitted and unpermitted changes and penalties that may be applied are in accordance with the policies of the airline. Tickets are non-refundable and non-endorsable in the event of cancellation.

Train tickets
Full payment must be received in order to issue train tickets. Fares are subject to availability and the final price can only be guaranteed with the purchase of the ticket. Refunds, permitted and unpermitted changes and penalties that may be applied are in accordance with the policies of the company. Refunds within 72 hours of travel (working days only) may be possible with payment of the penalty stated in the company policies.

Baggage responsibilities
PERU AGENCY recommends that all passengers come to Peru with their own travel insurance covering lost luggage. PERU AGENCY cannot be responsible for:

* Lost or delayed luggage on domestic or international flights
* Hand luggage or personal items
* Items left behind by passengers in hotels, vehicles or places visited during the trip

We recommend our passengers not to pack any valuable items in their check in luggage on transfers or flights.

Booking conditions 
All bookings must include the following passenger or group information:
a. Full name and surname
b. Nationality
c. Passport number or identity number
d. Date of birth
e. Sex
f. Dietary restrictions (allergies, intolerance to certain products, vegans, vegetarians, etc) if any. The consequences on the physical or medical condition of the passenger of omitting this information is the sole responsibility of the passenger.
g. Airline booking code in the event that the passenger has made the booking themselves or through another external company.
h. Foreign students should have a valid ISIC CARD (International Student Identity Card). No other document will be accepted for discounts to the tourist attractions. Peruvian students should present their valid “carnet universitario”.

• Passport or ID number is OBLIGATORY in order to issue train, bus or flight tickets.
• Passengers should have valid passport to enter our country. Your passport should be valid for at least 6 months from the date of entry into Peru.

Definition of group size
INDIVIDUALS or FITS: Up to 14 passengers (however, PERU AGENCY can provide rates for groups depending on the quantity of people and the excursions wanted)
GROUP: 15 or more (the 16th passenger is free)

Payment conditions
PERU AGENCY requires full payment:
– 35 days before the arrival of individual passengers / FITs
– 60 days before arrival for groups. Payment periods for groups may vary according to the policy of the hotels. Please ask.
Payment implies the acceptance of the terms and conditions laid out in this document; also those indicated in the quote or booking confirmation.

Payment methods (For groups or FITs)
A. Bank Transfer:
Payments should be made to the following bank account in Lima, PERU
Adress: Avenida Larco # 611
Telephone (51.1) – 4441717
ACCOUNT NUMBER: 194-31464831-1-56
All transfer costs are assumed by the sender and should have the number or name of the PERU AGENCY tour as reference. In addition, we ask you to send us a copy of the payment confirmation with the following information:

Name of passengers
Name of tour
Date of travel

This information is key to us being able to track the payment.

B. Credit card:
You can pay by credit card via the internet (PayPal) with an additional charge of 6% of the amount of the transaction.

C. Alternative means of payment
We accept Western Union or Money Gram transfers. If you wish to pay by this method please inform your sales executive and we will provide you with the necessary information.

Cancellations and refunds
Requests for cancellations and requirements for refunds should be submitted in writing and include all relevant information. You will receive a reply from us as soon as we have consulted with the providers of the service, indicating the respective cancellation charges. The request will be processed on working days.

Cancellation charges
Different cancellation charges apply in different hotels and service providers. The cancellation costs tend to increase the closer you are to the arrival date. PERU AGENCY will make every effort to ensure these costs are as low as possible.

Policy for children 
scounted entry to tourist attractions applies only for children under 8 years old.
Discounts in hotels applys for children under 5 years old sharing a bed with their parents; in other words where no extra bed has been requested. Only one child per room with two people is allowed. An additional charge for breakfast may apply depending on the policy of the hotel.

Special dates
Some services increase their rates during bank holidays or special dates in Peru:
* Holy Week
* 1st May (In Peru – Workers day)
* Inti Raymi (23 to 27 June, only in Cusco)
* National Holidays (July 28 and 29)
* Christmas (December 24 and 25)
* New Year (December 31st and January 1st)
Extra costs may also apply in the event of special events, congresses, forums or international summits in our country.

Special terms and conditions for the Inca Trail Product
In accordance with Resolution #002-2004-UGM-CD, published by El Peruano on 2nd Nov 2004 and modifying chapter III of the Regulation of the Inca Trail, bookings are guaranteed by governmental institutions only by providing complete name, nationality and passport numbers of the passengers, and having paid in full for the entry fees and staff (cook and team of porters). 100% NON-REFUNDABLE.

1. The booking should first have been confirmed by email by our Sales and Reservations Department, confirming availability for the dates requested.

2. Full details of passengers must be provided and the required deposit sent (NON-REFUNDABLE, CHANGE OF NAME, DATE, ETC NOT PERMITTED)

3. You must send a copy of your current passport to avoid problems.

4. For the 2 day Inca Trail we accept bookings with minimum 2 people in shared service. Single passengers should consult our sales team.

** Since entry is limited to 500 people per day (inlcuding passengers and agency staff), we recommend making your reservation as soon as you can to ensure availability on the dates required.

** VERY IMPORTANT: The following passenger information is obligatory in order to make a reservation for the Inca Trail:
a. Complete name and surname
b. Nationality/Residency
c. Copy of passport
d. Date of birth
e. Sex
f. Dietary requirements

The exact information provided by you will be checked by the government body responsible for regulating the access to the Inca Trail and will appear on the official permit to enter on the requested date. This should also include any change to the above mentioned details (for example, new passport number). We kindly request you inform us by email as soon as possible. The government reserves the right to refuse entry to any visitor whose details do not match those on the official permit.
PERU AGENCY is not responsible for refused entry in the event that the passenger information changed without us being previously informed.

Terms and conditions for other adventure tours
– The tour will be carried out according to the policy of each excursion indicated in the adventure rates and manual
– PERU AGENCY is not responsible for accidents. We will provide all support and assistance necessary to evacuate and deal with the passenger. All extra costs generated by any accident or eventuality whilst trekking will be covered by the passenger.
– To make a reservation we require:

Complete name and surname
Copy of passport
Date of birth
Dietary requirements

You must be in good physical condition for trekking. Any consequences generated by the omission of information regarding physical, medical or other conditions are the sole responsibility of the passenger.

Responsibility clause:
PERU AGENCY will not be held responsible for any injury, death, loss, delay, trouble or damage to personal items in the provision of any goods or services due to force majeure: illness, government restrictions, acts of civil war, insurrection or rebellion, strikes or other activities, any kind of terrorists or criminals, food poisoning, mechanical failure of airplane or any other method of transport or for delays in leaving or arriving on time.

PERU AGENCY is not responsible for the error or omission of any provider (eg accommodation or transport companies) if the client makes their own booking directly with another service provider that is not PERU AGENCY. We will provide any necessary support within our power.

PERU AGENCY reserves the right to photographs or videos of their trips, and the use of these for advertising or comercial use.