10% Special Discount

For bookings made before the 30th December 2020 to travel before the 30th December 2022 in all our tour packages
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New protocols

Karen Torres

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+51932344724

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    NEW POLICIES OF CUSTOMER SERVICE (FIT’s):NEW POLICIES OF CUSTOMER SERVICE (GROUPS):

    NEW POLICIES OF CUSTOMER SERVICE (FIT’s):

    We got the message and reinvented ourselves to look after you!

    1. All transfers to and from the airport or station are still operated as a private service.
    2. We have reassessed the capacity of all our group services (SIC – shared), we now take up to 8 people in vehicles that have capacity for 15, thus minimizing close contact between tourists whilst also improving the service and offering a more personalised experience.
    3. In Machu Picchu we are keeping our policy of private guides. Our guides are trained to seek adequate spaces when guiding the group.
    4. Our guides, support staff and drivers have been trained to maintain an adequate distance from other groups of tourists during visits to attractions.
    5. Guides, support staff and drivers will use masks at all times during any service provided to tourists.
    6. All our vehicles have alcohol gel on board and tourists are required to use it before getting in and out of the vehicle.
    7. All our vehicles carry an oxygen tank, in case of emergency.
    8. We request that our clients also use a mask during the excursions; help us to look after those who are looking after you.
    9. At the end of each service, vehicles and equipment will be thoroughly washed and disinfected.
    10. We have restructured our services, offering more outdoor experiences and minimizing wherever possible visits to enclosed spaces.
    11. We have agreed strict protocols of cleaning and disinfection of equipment, surfaces and staff with all our providers of accommodation and catering, such as hotels, lodges, and restaurants, among others. Staff will use gloves and masks, anyone handling food will also wear a hat.
    12. We look after you from start to finish; from the moment you contact us, providing you with current, reliable, trustworthy information about attractions to visit, accommodation, food, climate, appropriate health protocols in each destination, etc; during the booking process we offer secure payment options and very competitive rates, we believe that we offer the best value for money; and from the start of your trip, in an airport, station or wherever you begin your experience, until your departure, there is a travel specialist to look after you, your health, and in the event of an emergency can get in touch with your loved ones back home; it’s therefore important you provide us with a contact number in your country of origin.
    13. We are applying all of the above measures. If there is anything further you would like us to do, please feel free to ask when you reserve, we would be happy to accommodate any request you have.

    NEW POLICIES OF CUSTOMER SERVICE (GROUPS):

    We got the message and reinvented ourselves to look after you!

    1. With the aim of improving distancing between people, we have reassessed our group policy and are now offering groups of 8 people, with the ninth passenger free.
    2. We have reassessed the capacity for all our services, for groups of 8 people we use vehicles that have capacity for 15, thus minimizing close contact between tourists. For larger groups we have proportionally larger vehicles.
    3. Guides, support staff and drivers will use masks at all times during any service provided to tourists.
    4. All our vehicles have alcohol gel on board and tourists are required to use it before getting in and out of the vehicle.
    5. All our vehicles carry an oxygen tank, in case of emergency.
    6. We request that our clients also use a mask during the excursions; help us to look after those who are looking after you.
    7. At the end of each service, vehicles and equipment will be thoroughly washed and disinfected.
    8. We have restructured our services, offering more outdoor experiences and minimizing wherever possible visits to enclosed spaces.
    9. We have agreed strict protocols of cleaning and disinfection of equipment, bathrooms, surfaces and staff with all our providers of accommodation and catering, such as hotels, lodges, and restaurants, among others. Staff will use gloves and masks, anyone handling food will also wear a hat.
    10. We look after you from start to finish; from the moment you contact us, providing you with current, reliable, trustworthy information about attractions to visit, accommodation, food, climate, appropriate health protocols in each destination, etc; during the booking process we offer secure payment options and very competitive rates, we believe that we offer the best value for money; and from the start of your trip, in an airport, station or wherever you begin your experience, until your departure, there is a travel specialist to look after you, your health, and in the event of an emergency can get in touch with your loved ones back home; it’s therefore important you provide us with a contact number in your country of origin.
    11. We are applying all of the above measures. If there is anything further you would like us to do, please feel free to ask when you reserve, we would be happy to accommodate any request you have.

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