Information:
We provide appropriate advice with the purpose of organising a tailor made program that meets the needs of your trip. The following are the channels of communication through which you will receive immediate attention:
Telephone:

Lima:51-7119966
Cusco: 51-84-256824
e-mail: inbound@peruagency.com
Skype: travelsandhotels
Whatsapp y Mobile phone: 943 852958


We can suggest a suitable itinerary according to the length of your stay, the places you want to visit and the kind of activities you want to do.

Legal Information:
Company Name: Kondor Group EIRL
Trading Name: Peru Agency
Website: www.peruagency.com
Address in Peru: Calle Sacsayhuaman H-7
General Manager: Hermila Durand Farfán

How to book with Peru Agency:
Get in touch and let us know what kind of trip you are interested in, how much time you have, how many people, children and adults, approximate dates and anything else you think important.

With all this information we will draft the most fitting itinerary (or various options) and send it to you. We can then discuss any suggestions or answer any questions you have.

Make sure that the final itinerary includes everything you want it to and before you make the payment we will send you confirmation of all services (hotels, tours, entrance fees, train tickets, flights, etc).

Once your itinerary has been decided, you will need to pay using one of the options below and send us a scanned copy of the receipt. We will then send you a voucher for the services with full information detailed: names and surnames of participants, dates of travel, bus, train and flight timings, full itinerary of the trip with timings of the tours and also our information; address, 24-hour phone numbers and email.

If required we can send you a virtual receipt for the payment, otherwise we will give it to you on arrival

Methods of payment:
For your security, we have different methods of payment available:

  1. PayPal. We have been affiliated with PayPal for 11 years.
  2. Bank transfer.
    Banco de Crédito del Perú
    Currency: US Dollars
    Number: 194-31464831-1-56
    SWIFT Code: BCPLPEPL
    Inter-bank Code: 00219413146483115695
    Name: Kondor Group E.I.R.L.
  3. Western Unión and/or MoneyGram transfer

Security and Privacy:
Whenever you use the services of Peru Agency www.peruagency.com, you are automatically using our security system. All your transactions are protected with SSL technology and security privacy standards (PCT). You are also protected by the privacy policies of www.peruagency.com

Arriving at my destination:
If you have booked an airport pick up to start your itinerary with us, your first contact with our representatives will be with the driver who collects you. He will be responsible for giving you complete information about your stay and will give you your tickets. Feel free to ask him any any questions you may have. If you have hired services that do not include an airport pick up we will make contact with you at your hotel before your itinerary with us starts, or if you are not in the city, by phone or email, so that we can give you details about your pick up time and you can be ready for when we arrive.

Changes and Cancellations:
In both cases penalties will apply, some vary by percentage depending how much notice is given, in other cases the booking policy of the services do not allow changes nor cancellations and the full 100% of the cost must be charged.

If you are not sure of the dates of your trip, it’s better to check these penalties in advance.

Delays:
It is important to keep in mind that if you are late for the start of your excursion there is a possibility that you could miss the tour and not be reimbursed any of the money you have paid for it. Remember to always wait in the hotel lobby at the time indicated. However, we will always suggest catching up with the group if it is at all possible, in which case there may be an extra charge, depending on the distance you need to travel.

Check in at the Hotel:
On some occasions you will need to arrive at the hotel before the official check in time, or leave later than the check out time. If this is the case, you should check with us in advance so that we can consult with the hotel to check their availability and any additional charge.

Client Satisfaction:
We, Peru Agency, are a wholesale operator of adventure, mystical, rural community and cultural tourism with more than 11 years’ experience in the market.

As a team we are always focused on the client’s needs, developing strategies to find satisfactory solutions and always setting ourselves new objectives, because we are convinced that however good a service is, we can always improve it.

Our competitive advantages: Tailor made programs, fast response to requests for quotes or bookings, flexible itineraries, constant monitoring of our own services, 24 hour attention in sales and operations via mobile phone, Skype and/or WhatsApp.